Accessibility Statement
This accessibility statement applies to https://www.heartofourcommunity.co.uk/
This website is run by North Warwickshire Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts using browser or device settings
- Zoom in up to 500% without the text spilling off the screen
- Navigate most of the website using a keyboard or speech recognition software
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact webmaster@northwarks.gov.uk.
To help us find the problem area of the website please send us:
- Details about what you were trying to do and why you found it difficult or impossible to do
- Details about your computer and software. For example; if you know or can find out the operating system and version you're using, the browser software and version you use to view the web
- If it's related to the problem you're experiencing, include any settings you have customised or any assistive technology that you use
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email webmaster@northwarks.gov.uk
- Call 01827 715341 between 8:30 and 17:15 Monday to Friday
- Complete our online Contact Us form
We’ll consider your request and get back to you in 21 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
North Warwickshire Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us:
- Email customerservices@northwarks.gov.uk
- Call 01827 715341 between 8:30 and 17:15 Monday to Friday
- Complete our online Contact Us form
We’ll consider your request and get back to you as soon as possible and within 5 days.
Sitemorse tests our website against the critical and complex set of W3C WCAG 2.2 (and Digital ADA) accessibility standards / accessibility rules and reports failings allowing us to correct as necessary.
The majority of images used on the website have a text alternative, making them available to people using a screen reader. If testing picks up problems, including missing alt text it is corrected as soon as possible. When we publish new content or develop new online services we test them against accessibility standards.
Non-accessible content – consultation board images
Some pages on this website include PNG image files of the project’s consultation boards. These images are reproductions of detailed display boards and may not be fully accessible to screen reader users or people who rely on text resizing, reflow or other assistive technologies. The content within these images may not be available in a fully accessible format on the webpage.
If you require the information contained within the consultation board images in an alternative format, please contact North Warwickshire Borough Council using the contact details provided in this statement. We will provide the information in an accessible format on request.
What we’re doing to improve accessibility
We upgraded our website content management system in 2024 and ensured the empty site passed AA accessibility. Any subsequent changes will be tested for accessibility and usability.
We will improve accessibility where it is not prohibitively costly or difficult and the change is in our control such as PDF removal and image descriptions.
Improvements that are currently regarded as disproportionally costly will hopefully be addressed by the developers or when we replace these systems.
Preparation of this accessibility statement
This statement was updated on 29/01/2026.
